For 1990-2009 cars

# Product Emission - Portion of Fuel Tank Seam Not to Specification

Subject: | 08285 -- Portion of Fuel Tank Seam Not to Specification

Models: | 2009 Buick Enclave

| 2009 GMC Acadia

| 2009 Saturn OUTLOOK

| Equipped with a 3.6L Engine (RPO LLT)

### Condition

General Motors has decided to conduct a voluntary emission recall involving certain 2009 model year Buick Enclave, GMC Acadia, and Saturn OUTLOOK vehicles equipped with a 3.6L engine (RPO LLT). A portion of the fuel tank seam on some of these vehicles may not be to GM’s specification.

### Correction

Dealers/retailers are to inspect, and if necessary, replace the fuel tank.

### Vehicles Involved

Involved are certain 2009 model year Buick Enclave, GMC Acadia, and Saturn OUTLOOK vehicles equipped with a 3.6L engine (RPO LLT) and built within these VIN breakpoints:

Year | Division | Model | From | Through
--- | --- | --- | --- | ---
2009 | Buick | Enclave | 9J117904 | 9J119982
2009 | GMC | Acadia | 9J117885 | 9J119978
2009 | Saturn | OUTLOOK | 9J117887 | 9J119968

Important: Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.

- GM dealers and Canadian Saturn/Saab retailers should use GMVIS. - Saturn US retailers should use the 'Investigate Vehicle History' link on the Global Warranty Management application within DealerWorld.

For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.

- US GM and Saturn dealers/retailers - GM DealerWorld Recall Information

- Canadian GM/Saturn/Saab dealers/retailers - GMinfoNet Recall Reports

- Export dealers - sent directly to dealers

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

### Parts Information

GM, Saturn/Saab Canada Only: Parts required to complete this recall are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement should be ordered on a CSO = Customer Special Order.

Saturn US Only: Due to the limited number of affected vehicles in this recall, Saturn will not be doing a pre-shipment of parts. After inspecting the vehicle and determining the need for a fuel tank, please place an order with SSPO.

Part Number | Description | Qty/ Vehicle
--- | --- | ---
20792544 | Tank, Fuel | 1 (If Req'd)

### Service Procedure

1. Lift the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
2. Locate the fuel tank trace code label (1). This label (1) is located on the driver’s side of the vehicle on the side of the fuel tank. Refer to illustrations.
3. Determine the Julian date. The Julian date is located on the fuel tank trace code label. The Julian date is the first four digits of the trace code. Example: T LA 1528 A1597.

• | If the Julian date is 2278, inspect the fuel tank molding stamp on the bottom side of the tank to determine the tank mold number. Refer to Step 4.

• | If the Julian date is NOT 2278, no further action is required.

4. Locate the fuel tank molding stamp (2), which is located on the bottom side of the fuel tank. Refer to the illustration.
5. Determine the fuel tank mold number. There are four (4) possible mold numbers. A stamped "dot" will appear next to a number. The number the stamped dot is next to is the fuel tank mold number.

• | If the fuel tank mold number is three (3), remove the fuel tank and replace the fuel tank with a new fuel tank. Refer to Fuel Tank Replacement in SI for fuel tank removal and installation instructions.

• | If the fuel tank molding is NOT number three (3), lower the vehicle. No further action is required.

6. CALIFORNIA, MASSACHUSETTS, MAINE, & VERMONT VEHICLES ONLY: Install a Recall Identification Label. Also, for California vehicles complete a "Proof of Correction" certificate upon recall completion.

### Recall Identification Label -- California/Massachusetts/Maine/Vermont Vehicles Only

Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five-digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ballpoint pen.

Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle.

When installing the Recall Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by ordering on the web from DWD Store, www.gmdealerworld.com, and then click on the DWD Store link. Request Item Number S-1015 when ordering.

### Courtesy Transportation - For US and Canada

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.

### Claim Information - GM, Saturn Canada Only

Submit a Product Recall Claim with the information indicated below:

Repair Performed | Part Count | Part No. | Parts Allow | CC-FC | Labor Op | Labor Hours
--- | --- | --- | --- | --- | --- | ---
Inspect Fuel Tank Only - No Further Action Req’d. | N/A | N/A | N/A | MA-96 | V1948 | 0.2
Inspect & Replace Fuel Tank | 1 | -- | * | MA-96 | V1949 | 1.3
Courtesy Transportation for vehicles within the New Vehicle Limited Warranties (US & Canadian GM Dealers) | N/A | N/A | N/A | MA-96 | ** | N/A
* The "Parts Allowance" should be the sum total of the current GMSPO Dealer net price plus applicable Mark-Up or Landed Cost Mark-Up (for Export) for the fuel tank needed to complete the repair. ** Submit courtesy transportation using normal labor operations for courtesy transportation as indicated in the GM Service Policies and Procedures Manual for vehicles within the New Vehicle Limited Warranties.

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

### Claim Information - Saturn US Only

1. To receive credit, submit a claim with the information below:

Repair Performed | Parts Allow | Sale Type | Case Type | Labor Op. | Labor Hrs.
--- | --- | --- | --- | --- | ---
Inspect Fuel Tank Only - No Further Action Req’d. | N/A | WC | VC | V1948 | 0.2
Inspect & Replace Fuel Tank | * | WC | VC | V1949 | 1.3

* The parts allowance should be the sum total of the current SSPO retailer net price plus 40% of all parts required for the repair.

2. Submit courtesy transportation as a net item using the appropriate net item code.

### Customer Notification - For US and Canada

General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).

In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed.

### Customer Notification - For Export

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed.

### Dealer Recall Responsibility

All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

***THE FOLLOWING 2 PARAGRAPHS ARE NOT FOR CANADA OR EXPORT***

When a California emissions recall is completed by a GM dealer, the dealer must provide the vehicle owner a "Proof of Correction Certificate" which the owner may need to present to the California Department Of Motor Vehicles (DMV) when renewing their vehicle registration. Without this correction certificate, the owner may be unable to renew their vehicle registration.

Additional Certificates can be obtained, at no charge, from Dealer Support Materials by ordering on the web from the DWD Store, www.gmdealerworld.com, and then click on the DWD Store link. Request GM Item Number 1825 when ordering.

September 2008

Dear GM Customer:

This notice is sent to inform you that General Motors is conducting a voluntary emission recall that includes your vehicle.

Reason For This Recall: A portion of the fuel tank seam on your 2009 model year Buick Enclave, GMC Acadia, or Saturn OUTLOOK vehicle equipped with a 3.6L engine may not be to GM’s specification.

What Will Be Done: Your dealer/retailer will inspect, and if necessary, replace the fuel tank. This service will be performed for you at no charge .

How Long Will The Repair Take? It is likely that your dealer/retailer will need your vehicle longer than the actual inspection time of approximately 15 minutes because of service scheduling requirements. If the fuel tank requires replacement, an additional hour and ten minutes will be needed.

Contacting Your Dealer: Please contact your dealer/retailer as soon as possible to arrange a service date. Instructions for making this inspection and correction have been sent to your dealer/retailer. Please ask your dealer/retailer if you wish to know how much time will be needed to schedule, process and repair your vehicle.

If you have any questions or need any assistance, just contact your dealer/retailer or the appropriate Customer Assistance Center at the number listed below. .

Division | Number | Text Telephones (TTY)
--- | --- | ---
Buick | 1-866-608-8080 | 1-800-832-8425
GMC | 1-866-996-9463 | 1-800-462-8583
Saturn | 1-800-972-8876 | 1-800-833-6000
Guam | 1-671-648-8450 |
Puerto Rico - English | 1-800-496-9992 |
Puerto Rico - Español | 1-800-496-9993 |
Virgin Islands | 1-800-496-9994 |

Customer Reply Form: The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the card and mailing it back to us.

Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner’s Manual and your dealer for details on Courtesy Transportation.

Emission Law Information: In order to ensure your full protection under the emission warranty made applicable to your 2009 model year Buick Enclave, GMC Acadia, or Saturn OUTLOOK, and your right to participate in future recalls, it is recommended that you have your vehicle serviced as soon as possible. Failure to do so could legally be determined to be lack of proper maintenance of your vehicle. Also, your vehicle may fail a state or local emission inspection if this recall is not accomplished.

IMPORTANT MESSAGE FOR CALIFORNIA RESIDENTS

The California Air Resources Board (CARB) requires vehicle emission recalls be completed prior to California registration renewal. Uncorrected emission recalls will result in the inability to renew your California vehicle registration.

At the time of emission recall completion, your California dealer will issue a "Proof of Correction Certificate". Keep this certificate and, if required, present it to the Department of Motor Vehicles when renewing your California registration as proof of recall completion.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Scott Lawson

General Director,

Customer and Relationship Services

Enclosure

08285