For 1990-2009 cars

# Customer Satisfaction - OnStar System Inoperative-Replace OnStar Module

Subject: | 08259 -- OnStar® System Inoperative - Replace OnStar® Module

Models: | 2009 Buick Enclave

| 2008-2009 Cadillac CTS

| 2009 Cadillac Escalade, Escalade ESV, Escalade EXT, SRX, STS, STS-V, XLR, XLR-V

| 2009 Chevrolet Avalanche, Cobalt, Corvette, Equinox, HHR, Silverado, Suburban, Tahoe, Traverse

| 2009 GMC Acadia, Sierra, Yukon, Yukon XL

| 2009 Pontiac G5, Solstice, Torrent

| 2009 Saturn OUTLOOK, SKY, VUE

THIS PROGRAM IS IN EFFECT UNTIL OCTOBER 31, 2009.

### Condition

Certain 2009 model year Buick Enclave; 2008-2009 model year Cadillac CTS; 2009 Cadillac Escalade, Escalade ESV, Escalade EXT, SRX, STS, STS-V, XLR, XLR-V; Chevrolet Avalanche, Cobalt, Corvette, Equinox, HHR, Silverado, Suburban, Tahoe, Traverse; GMC Acadia, Sierra, Yukon, Yukon XL; Pontiac G5, Solstice, Torrent; and Saturn OUTLOOK, SKY, and VUE vehicles may have an OnStar® module with a component that was not manufactured to GM’s specification. This can result in an open circuit and an inability to call or receive calls from OnStar®. Although a customer trying to make a call would hear the message, "Connecting to OnStar" and the LED light would blink green, no connection would occur.

### Correction

Dealers/retailers are to replace the OnStar® module.

### Vehicles Involved

Involved are certain 2009 model year Buick Enclave; 2008-2009 model year Cadillac CTS; 2009 Cadillac Escalade, Escalade ESV, Escalade EXT, SRX, STS, STS-V, XLR, XLR-V; Chevrolet Avalanche, Cobalt, Corvette, Equinox, HHR, Silverado, Suburban, Tahoe, Traverse; GMC Acadia, Sierra, Yukon, Yukon XL; Pontiac G5, Solstice, Torrent; and Saturn OUTLOOK, SKY, and VUE vehicles built within the following VIN breakpoints:

Year | Divisoin | Model | From | Through
2009 | Buick | Enclave | 9J100109 | 9J100323
2008 | Cadillac | CTS | 80197266 | 80216491
2009 | Cadillac | CTS | 90100046 | 90116541
2009 | Cadillac | Escalade | 9R100085 | 9R103251
2009 | Cadillac | Escalade ESV | 9R100083 | 9R103122
2009 | Cadillac | Escalade EXT | 9G100062 | 9G100066
2009 | Cadillac | SRX | 90100255 | 90109010
2009 | Cadillac | STS | 90100188 | 90112558
2009 | Cadillac | STS-V | 90100191 | 90106468
2009 | Cadillac | XLR | 95600037 | 95600204
2009 | Cadillac | XLR-V | 95600042 | 95600199
2009 | Chevrolet | Avalanche | 9G100068 | 9G103080
2009 | Chevrolet | Cobalt | 97100121 | 97116424
2009 | Chevrolet | Corvette | 95100053 | 95700054
2009 | Chevrolet | Equinox | 96200011 | 96204676
2009 | Chevrolet | HHR | 9S500068 | 9S501615
2009 | Chevrolet | Silverado | 9E100001 | 9E100093
9F100005 | 9F100067
9G100093 | 9G103818
2009 | Chevrolet | Suburban | 9G100074 | 9G100092
9J100056 | 9J100884
9R100318 | 9R103250
2009 | Chevrolet | Tahoe | 9J100062 | 9J101152
9R100092 | 9R104466
2009 | Chevrolet | Traverse | 9S100002 | 9S100156
2009 | GMC | Acadia | 9J100105 | 9J100322
2009 | GMC | Sierra | 9E100016 | 9E100095
9F100001 | 9F100065
9G100132 | 9G103743
2009 | GMC | Yukon | 9J100077 | 9J101125
9R100098 | 9R103249
2009 | GMC | Yukon XL | 9J100058 | 9J100895
9R100084 | 9R103109
2009 | Pontiac | G5 | 97100153 | 97116418
2009 | Pontiac | Solstice | 9Y100036 | 9Y101383
2009 | Pontiac | Torrent | 96200024 | 96203756
2009 | Saturn | OUTLOOK | 9J100116 | 9J100468
2009 | Saturn | SKY | 9Y100032 | 9Y101387
2009 | Saturn | VUE | 9S500047 | 9S504502

Important: Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.

- GM dealers and Canadian Saturn retailers should use GMVIS. - Saturn US retailers should use the 'Investigate Vehicle History' link on the Global Warranty Management application within DealerWorld.

For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.

- US GM and Saturn dealers/retailers - GM DealerWorld Recall Information

- Canadian GM/Saturn/Saab dealers/retailers - GMinfoNet Recall Reports

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

### Parts Information

U.S.: OnStar® modules required for this recall are to be obtained by contacting Autocraft Electronics via the web at www.autocraft.com, and selecting the catalog item that contains bulletin number 08259 (or PIC 4916), or by calling 1-800-336-3998.

Canada: OnStar® modules required for this recall are to be obtained by contacting MASS Electronics at 1-877-410-6277.

DO NOT ORDER ONSTAR MODULES FROM GENERAL MOTORS SERVICE AND PARTS OPERATIONS (GMSPO), SATURN SERVICE PARTS OPERATION (SSPO), OR THE TECHNICAL ASSISTANCE CENTER (TAC).

### Service Procedure

1. Remove the OnStar® module (referred to as the Communication Interface Module (CIM) or Vehicle Communication Interface Module (VCIM) in SI). Refer to SI for module removal instructions.
2. Install a new OnStar® module (referred to as the Communication Interface Module (CIM) or Vehicle Communication Interface Module (VCIM) in SI). Refer to SI for module installation instructions.

### Courtesy Transportation - For US and Canada

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.

### Claim Information - GM, Saturn Canada Only

Submit a Product Claim with the information indicated below:

Repair Performed | Part Count | Part No. | Parts Allow | CC-FC | Labor Op | Labor Hours | Net Item
--- | --- | --- | --- | --- | --- | --- | ---
Replace OnStar® Module | N/A | N/A | N/A | MA-96 | V1957 |  | $25.00**
- Cadillac XLR - Chevrolet Corvette |  |  |  |  |  | 0.6* |
- Saturn VUE |  |  |  |  |  | 0.7* |
- Chevrolet Equinox, HHR, Silverado (non SLT) - GMC Sierra (non SLT) - Pontiac Torrent |  |  |  |  |  | 0.8* |
- Cadillac CTS (2009 MY) - Chevrolet Avalanche, Silverado SLT, Suburban, Tahoe - GMC Sierra SLT, Yukon, Yukon XL |  |  |  |  |  | 0.9* |
- Cadillac Escalade, Escalade ESV, Escalade EXT - Pontiac Solstice - Saturn SKY |  |  |  |  |  | 1.0* |
- Buick Enclave - Cadillac CTS (2008 MY), - Chevrolet Cobalt, Traverse - GMC Acadia - Pontiac G5

- Saturn OUTLOOK

1.2*

Add: Power Liftgate (Enclave, Traverse, Acadia, OUTLOOK |  |  |  |  |  | 0.2 |
- Cadillac STS, STS-V |  |  |  |  |  | 1.3* |
- Cadillac SRX |  |  |  |  |  | 1.5* |
Courtesy Transportation for vehicles within the New Vehicle Limited Warranties (US & Canadian GM Dealers) | N/A | N/A | N/A | MA-96 | *** | N/A | ****
* Includes 0.2 hours administrative allowance for the module exchange. ** The amount identified in the "Net Item" column represents the administrative allowance for the module exchange. *** Submit courtesy transportation using normal labor operations for courtesy transportation as indicated in the GM Service Policies and Procedures Manual for vehicles within the New Vehicle Limited Warranties.

**** The amount identified in the "Net Item" column should represent the actual dollar amount for courtesy transportation.

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

### Claim Information - Saturn US Only

1. To receive credit, submit a claim with the information below:

Repair Performed | Parts Allow. | Sale Type | Case Type | Labor Op. | Labor Hrs.
--- | --- | --- | --- | --- | ---
Replace OnStar® Module | N/A | WC | VC | V1957 |
- Saturn VUE |  |  |  |  | 0.7*
- Saturn SKY |  |  |  |  | 1.0*
- Saturn OUTLOOK |  |  |  |  | 1.2*
Add: Power Liftgate |  |  |  |  | 0.2

* Includes 0.2 hours administrative allowance for module exchange.

2 Submit $25.00 administrative allowance for module exchange as a net item using the appropriate net item code.

3 Submit courtesy transportation as a net item using the appropriate net item code.

### Customer Notification

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

### Dealer Program Responsibility

All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through October 31, 2009.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through October 31, 2009, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

September 2008

Dear General Motors Customer:

We have learned that your 2009 model year Buick Enclave; 2008-2009 model year Cadillac CTS; 2009 Cadillac Escalade, Escalade ESV, Escalade EXT, SRX, STS, STS-V, XLR, XLR-V; Chevrolet Avalanche, Cobalt, Corvette, Equinox, HHR, Silverado, Suburban, Tahoe, Traverse; GMC Acadia, Sierra, Yukon, Yukon XL; Pontiac G5, Solstice, Torrent; Saturn OUTLOOK, SKY, or VUE vehicle may have an OnStar® module with a component that was not manufactured to GM’s specification. This can result in an open circuit and an inability to call or receive calls from OnStar®. Although when trying to make a call you would hear the message, "Connecting to OnStar" and the LED light would blink green, no connection would occur.

Your satisfaction with your GM vehicle is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.

What We Will Do: To correct this condition, your GM dealer/retailer will replace the OnStar® module. This service will be performed for you at no charge until October 31, 2009.

What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer/retailer as soon as possible to schedule an appointment for this repair. When scheduling your appointment, please provide your dealer/retailer with your vehicle’s 17 character vehicle identification number (VIN), shown on the customer reply form. By scheduling an appointment, your dealer/retailer can ensure that the necessary parts will be available on your scheduled appointment date.

Customer Reply Form: The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer/retailer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.

If you have any questions or need any assistance to better understand related repairs, please contact your dealer/retailer. If you have questions related to a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.

Division | Number | Text Telephones (TTY)
--- | --- | ---
Buick | 1-866-608-8080 | 1-800-832-8425
Cadillac | 1-866-982-2339 | 1-800-833-2622
Chevrolet | 1-800-630-2438 | 1-800-833-2438
GMC | 1-866-996-9463 | 1-800-462-8583
Pontiac | 1-800-620-7668 | 1-800-833-7668
Saturn | 1-800-972-8876 | 1-800-833-6000
Guam | 1-671-648-8450 |
Puerto Rico - English | 1-800-496-9992 |
Puerto Rico - Español | 1-800-496-9993 |
Virgin Islands | 1-800-496-9994 |

Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty your dealer/retailer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership/facility for this repair. Please refer to your Owner’s Manual and your dealer/retailer for details on Courtesy Transportation.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.

Scott Lawson

General Director,

Customer and Relationship Services

Enclosure

08259